Pretty Wax Bar

Terms and Conditions

Effective Date: 12/24/2024

Welcome to Pretty Wax Bar. By accessing or purchasing products from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General Information

These terms govern the use of our website and the purchase of our products.
Pretty Wax Bar reserves the right to update or modify these terms at any time without prior notice.

2. Product Information

All products are handcrafted, and slight variations in color, size, and fragrance may occur.
Our products are for external use only and should be used as directed. Keep out of the reach of children and DO NOT EAT

3. Pricing and Payments

All prices are listed in US Dollars and are subject to change without notice.
We accept the following payment methods: All Major Credit Cards

4. Shipping and Delivery

We aim to process and ship orders within 1-2 business days. Shipping times may vary depending on the destination.
Pretty Wax Bar is not responsible for delays caused by carriers or customs.
For lost or damaged items, please contact us within 5 days of receipt.

5. Safety Guidelines

Always use wax melts and candles as directed.
Keep products away from children, pets, and flammable materials.
Never leave burning candles or wax warmers unattended.

6. Intellectual Property

All content on our website, including images, text, and designs, is the property of Pretty Wax Bar and may not be used without permission.

8. Limitation of Liability

Pretty Wax Bar is not liable for any misuse of our products, including improper burning or allergic reactions.
We are not responsible for any indirect or incidental damages resulting from the use of our website or products.

9. Privacy Policy

Your personal information will be used in accordance with our Privacy Policy, which can be viewed by clicking the link at the bottom of our page.

By placing an order with Pretty Wax Bar you acknowledge that you have read, understood, and agreed to these terms and conditions.

Return and Refund Policy

Shipping

Canada & U.S shipping only

If you have any concerns on the status of your order, contact us at info@prettywaxbar.com

Wrong Shipping Address

It is the responsibility of the buyer to make sure that they enter the shipping address correctly. We understand that mistakes happen, and we want to do what we can to get your order to you as quickly as possible.

If you have made an error in entering your address, we will need to send you an invoice to cover the complete cost of re-shipping your order once it has been returned-to-sender. If this is not your preference, the other option would be to refund your order, less our original cost of shipping.

If the order was delivered to the wrong address, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to us, we can then ship it to the correct address or provide you with a refund.

Refunds & Exchanges

At this time we cannot accept returns, however we will always do our best to ensure the satisfaction of our customers. If you have received a damaged or incorrect item, we will happily refund or replace the item as quickly as possible. If your item is damaged, please contact us with your order number and a photo of the damaged item. Contact us at info@prettywaxbar.com

Cancelling an order

If you would like to cancel or change your order, contact us immediately and we will try our best to accommodate you. If the order has been processed or shipped, the order cannot be cancelled.

Terms and Conditions

Terms and Conditions

1. General Information

2. Product Information

3. Pricing and Payments

4. Shipping and Delivery

5. Safety Guidelines

6. Intellectual Property

8. Limitation of Liability

9. Privacy Policy

Return and Refund Policy

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